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TERMS AND CONDITIONS

thelightavenue.com is owned and operated by CESAR DEBBAS ET FILS

Our address is:

Debbas Building

Corniche el Nahr

Beirut, Lebanon

E-mail address: thelightavenue@debbas.com

thelightavenue.com (from here on referred to as ‘we’, ‘us’ or ‘our’) is fully available to hear from all our users (from here on referred to as ‘you’ or ‘your’) for any questions not already answered in this document. Just email us at thelightavenue@debbas.com 

Any order of a product appearing in the online store www.thelightavenue.com requires prior review of these general conditions of sale.
All orders will be exclusively governed by these terms and conditions. The validation click that you run after you complete your order form constitutes confirmation of your order and irrevocable acceptance of these terms. 

Please revisit our Terms & Conditions policy regularly as they are subject to change without informing you directly. Only the most recent version of our Terms & Conditions is accessible from thelightavenue.com, and the most recent version supersedes all previous Terms & Conditions published.

TERMS OF SALES: 

1- PRODUCTS: 

All illustrations, drawings, catalogues, and descriptive matter are of a generally informative nature only, and do not form part of the specification or description of the goods except to the extent expressly incorporated in them in writing.

thelightavenue.com attempts to be as accurate as possible. However, we does not warrant that product descriptions or other content of this site is accurate, complete or error-free. If a product offered on thelightavenue.com is not as described, we offer you the possibility to return it in unused condition.

2 - PRICES, ORDERS and PAYMENT: 
Users must register to make purchases on thelightavenue.com or contribute to the community forums. By completing the registration process, you are confirming that you are 18 years old or above or using this site with the permission of your legal guardian.


It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password.

The price of products may change. This does not affect your recurring order and payments.

The special offers contained in this site are valid as long as the products related to are online.

Prices are in USD. The guaranteed price to the buyer is the one displayed on the Site at the time of purchase. The exchange expenses for payment in other currencies are at the customer's own expense.

The customer agrees to pay the full price for the product ordered on the Site (product prices and delivery cost).

For your convenience, we propose 2 options to pay your order:

1- Credit card online: 
Payment in 1 time credit card is usually debited two or three days after the date of the order, through secured e-transactions system of our bank. This implies that no personal banking information is transmitted via thelightavenue.com site. Payment by credit card is perfectly secure between your and our Bank.

Your order will be considered effective by thelightavenue.com when your Bank has given its approval. In case of refusal, the order will be canceled and the customer will be notified by phone or email.

While your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use the latest industry standard data encryption to make sure no unauthorized parties can access your payment details.


2- Cash On Delivery
Customers that order through the Cash on Delivery option need to confirm their order by answering the confirmation email thelightavenue.com sends you once your order has been placed. The customer will write in his confirmation email: "I ,  (your name, surname and address), confirm through this email the order n° (your order number) and commit to pay by cash the delivery man the exact amount of my order.


thelightavenue.com reserves the right not to confirm an order for any reason, taking into consideration either a product supply problem, or a problem with the order received.

thelightavenue.com reserves the right to make any useful changes to its products and change without notice. Any modification or cancellation of the order requested by the buyer shall be considered only if it is received in writing (email or mail) before shipping the products.
In any case of changes regarding your original order, we will contact you and do our best to fully satisfy you. 
The ordered products remain the property of thelightavenue.com until full and final payment of the price. However, the customer is responsible for the products upon delivery. 

thelightavenue.com reserves the right to claim the products in case of payment default. In this circumstances, the customer agrees to return any unpaid product, at his own expense. In case of no payment within 20 days from the date of the invoice, thelightavenue.com will transfer all the information to a specialized organism that will be in charge of the follow up. All the expenses related to this procedure will be added to the principal amount and will be exclusively due by the customer. 

We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that we have accepted to sell the selected items to you in the mentioned conditions of the order.
For any information or help, please fill free to contact our customer service: thelightavenue@debbas.com


SHIPPING and DELIVERY:

We understand that getting your items on-time is important for you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest shipping rates available. We are happy to offer the Free shipping for all orders above 300 USD placed. For orders under 300 USD shipping cost will be 20 USD.

Delivery time will is the time indicated on the product website page.

All days referenced are working days (Monday - Friday). Any orders placed on Saturday or Sunday will be processed on Monday.


Dates of delivery are estimated and thelightavenue.com cannot be held responsible for any delay in delivery.

We cannot guarantee an assigned delivery time for your items. If you are not at home when we deliver your order, we will try again at a different time of day. If you still not available for home delivery after 2 scheduled visits, the products will be returned to thelightavenue.com warehouse and you may have to contact us to come and pick it up directly. In case of no contact after 15 days, we reserve the right to refund the price of products, shipping costs will be due by the customer.


Once orders have been dispatched we consider the sale to have been completed and the risk is passed onto you. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute a proof of transport and delivery.

Therefore, upon delivery, thelightavenue.com ask their clients to proceed to the observation of the state of the products delivered before signing the delivery note. If anomalies appears, you must refuse the delivery or issue handwritten observations dated.

You agree that once a product is delivered and accepted by you, we no longer hold any liability or obligation.

 100% SATISFIED POLICY:

 We fully understand that sometimes you might change your mind regarding your purchase or if you are not 100% satisfied with your purchase, you can return it get a full refund. (Except product in promotion)

 Just make sure to contact us within 15 (Fifteen) days from the day your order is delivered, and ensure that the product is in its original packaging, unused and in the same condition you received it. Please contact our customer services team at thelightavenue@debbas.com to organize return.

If the product you have received is damaged, defective or not the one ordered, you will receive a full refund along with any shipping fees incurred or we will exchange it for you. For undamaged products, you will receive full refund except the cost of delivery back that will remain at your charge. 

Refunds of your purchase are done after we receive and checked the return item. If you have paid through electronic means (Credit or Debit card) then the money would be refunded directly to your card. If you have paid through Cash on Delivery (COD), then the money would be refunded in the form of a bank transfer.

 
GOVERNING LAW and DISPUTE RESOLUTION:


These terms and conditions are governed by the Lebanese law.

In the event of any dispute between you and us, we shall first attempt to resolve it amicably and in good faith. In the event that it is not possible to resolve any such dispute, then we agree that either one of us may refer any dispute arising out of or in connection with these terms of use, including any question regarding its existence, validity or termination, to be finally settled only in Lebanese courts.

PRIVATE POLICY:

All our registered users are asked to provide us with the personal information. We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our contractual partners. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details. Lack of information result in the cancellation of the order.

thelightavenue.com may use cookies, or other technologies, to remember Personal Information or General Information when you use the Website. Cookies are small files or records that thelightavenue.com may place on your web browser for collecting information about your activities on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used. This is intended to enhance convenience for you, and to assist thelightavenue.com to run an efficient operation. By accepting these terms, you confirm your consent to thelightavenue.com use of cookies, and other such technologies, for these purposes.


PROPERTY RIGHTS:

All text, images, software, graphics, page layouts and design, including trademark, service marks and patents is protected by international copyright law and cannot be copied or reproduced without our written permission. We own or are licensed to use all material that appears anywhere on thelightavenue.com


FEEDBACK and FORM USING:


By sending us feedbacks or communicating to our community forum, you agree that you will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than thelightavenue.com or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation.


You will also not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device.


You confirm that you have the right to distribute all text and images that you post on any part of thelightavenue.com